Being a customer banking solution , JM had a sizeable team in customer success. The team had made its mark remarkably in the short response time they were able to achieve. But improving the avg. resolution time was still a challenge.

The team at this time were using a combination of multiple customer service platform to achieve their goals, but was also markedly hampering their efficiency. This sparked off the beginning of a project known as C360 or more simply called “Oneview”. Assembled rather quickly , this product dashboard sought to solve for