// outcomes
// OVERVIEW
Wisestep, a well-established Applicant Tracking System (ATS) platform with over 12 years in the staffing and recruiting space, sought to overhaul its platform to accelerate hiring processes and enhance user experience. The redesign aimed to improve workflow efficiency, address key pain points, and modernize the product’s visual language.
As the lead designer on the project, I collaborated with a Product Designer to spearhead research, strategy, and design direction. The project focused on:
Streamlining platform workflows and mechanics.
Enhancing the visual and functional design of the product.
Creating a scalable design system for future updates.
Research Insights
To understand the challenges faced by key stakeholders, we conducted:
User Interviews: Engaged with members of the management team and recruiters to understand their interactions with the platform.
Shadowing Sessions: Observed recruiters during their workflows to identify inefficiencies and pain points.
Key Findings
Redundancy in Workflows: The platform failed to account for the repetitive nature of recruiter tasks, introducing inefficiencies and increasing task completion times.
Inaccurate Data Mapping : Misaligned data inputs led to errors and disrupted workflows, further complicating recruiters’ processes.
Lack of Collaboration : The platform lacked collaborative features, making it difficult for team members to identify and leverage pre-existing data. Recruiters often needed to duplicate work to revisit candidate profiles.
Design Approach
To understand the challenges faced by key stakeholders, we conducted:
Prototyping and Validation: Developed extensive wireframe prototypes to align with the client team’s vision.
Visual and Functional Enhancements: Ensured high-quality wireframes that closely simulated the final product.
Design System Creation: Delivered a comprehensive design system to enable future scalability and consistency across the platform.
